Terms and Conditions: Travel bookings

Information for travel agent:

The travel agent are required:

1. to inform the travellers in writing of:

a) information on the availability and contents of a cancellation.

b) the general and/or special conditions applicable to the contracts.

c) provide at least seven calendar days before the departure date, following information to the travellers in writing: a) timetables, stopovers and connections and, if possible, the place to be taken by the traveler; b) name, address and telephone and / or email address of the hotel and / or travel intermediary or local agencies that can assist the traveler in difficulties, of the travel agent.

The before mentioned period of seven calendar days shall not apply in case of late conclusion of contract.

Information from the Traveller

The traveler must provide the travel agent with all useful information, which are expressly requested of him or that, may affect the trip. When the traveler provides incorrect information and this leads to additional costs for the tour operator and / or travel agent, these costs may be charged.

Contract

When booking the trip the travel agent is obliged to provide the traveller with an order document.

The tour operating contract exists at the time that the traveler, whether or not through the travel agent acting for him, acting in this case on behalf of the travel organizer, receives written confirmation of the booked trip from the travel agent.

Price

The price agreed in the contract cannot be revised, except if it is explicitly mentioned in the contract, along with the precise computation method thereof, and to the extent that the revision is the result of a change in:

a) the exchange rates applied to the trip and / or

b) transportation costs, including fuel costs, and / or c) the charges for certain services and taxes. Then it must be satisfied that such changes will also lead to a reduction in the price.

2. The price specified in the contract may not be increased in any case within 20 calendar days prior to the day of departure.

3. If the increase exceeds 10% of the total price, the traveler may terminate the contract without penalty. In this case the traveler is entitled to reimbursement of all the amounts he has paid to the travel agent.

The passenger may, before the start of the journey, transfer his journey to a third party who must meet all conditions of the contract to the travel organisation. The transferor must inform the tour operator and, where appropriate, the travel agent, in time before the departure of this transfer. The transferor and the transferee are jointly and severally liable for the payment of the total price of the trip and the cost of the transfer.

Other changes by the traveler

If the traveler requests another change, the organizer and / or travel intermediary may charge him with all expenses caused thereby.

Termination by the tour operator prior to departure

If the tour operator, before the start of the journey, breaks the contract due to a circumstance that is not attributable to the traveler, the traveler has the choice between: a) either accept a new offer of a trip of equal or better quality without having to pay a supplement: if the trip is offered in place of lower quality, the travel agent must pay the difference in price back as soon as possible; b) refund as soon as possible, all the payments that have been made at that time.

Termination by the traveler

If the traveler cancels the contract due to a circumstance attributable to him, he shall compensate the damage that the tour operator and travel agent suffer as a result of the termination. The damages can be determined by a fixed amount and can only be once the total price of the trip. The traveler can only get a refund for payments if he canceled until the cancellation deadline given from the travel agent.

Liability of the traveler

The traveler is responsible for the damage that the tour operator and / or travel agent, their employees have encountered by his mistake, and when he has not fulfilled his contractual obligations. The error is evaluated according to the normal behavior of a traveler.

Complaints

1. If the traveler has a complaint before departure the traveler must inform the travel agent as soon as possible by registered letter or provide the travel agent with the complaint with acknowledgment of receipt.

2. Complaints during the execution of the contract shall be communicated as soon as possible on site, in an appropriate and cogent manner, in order to search for a solution. For that, he must - in this order - contact directly the travel agent.

3. If a complaint is not satisfactorily resolved on site or if it was impossible for the traveller to formulate a complaint on the spot, he must not later than two weeks after the end of the travel contract contact the travel agent or the travel agent with his complaint by registered letter or provide the tour operator or travel agent with the complaint with acknowledgment of receipt.

Reconciliation procedure

1. In the event of a dispute, the parties must first seek an amicable settlement.

2. If this attempt at an amicable settlement within a period of 3 months doesn’t work out, each of the parties are entitled to ask the Danish court to launch a reconciliation process. All parties have to agree.

3. In accordance with the procedure described in the regulations, an impartial arbitrator will then contact the parties to pursue an equitable reconciliation between the parties.

4. Any agreement reached will be set out in a binding written agreement.

Arbitration or court

1. If a reconciliation procedure wasn’t not launched or if it failed, then the plaintiff has the choice between a procedure for the ordinary court or an arbitration procedure.

2. Disputes concerning bodily injury can only be settled by the courts.

Special conditions of the tour operator and / or agent

Article 1: Prices

1. The tour operator is not liable for any costs arising from delays in transport due to weather, breakdowns, strikes, war, changes to timetables, or transport.

2. Prices are always subject to change. Only written price confirmations are valid.

3. The specifications of what the right price can be found in the order form.

4. Files on request, unless they result in a firm booking, are always associated with administrative costs.

5. For files that differ from the standard program a surcharge will be charged of 50€ per file.

6. Not included are costs for passport, visa, vaccinations, insurance, all personal expenses, tips and trips that are not explicitly indicated as included.

Article 2: Formalities

The traveler must take cognisance of the information on the formalities that have been communicated to him through the voucher or directly by the travel agent.

2. Minors must have a travel document with photo. Minors who are not accompanied by their parents must have documents proving that they may travel alone and where the date of arrival and departure from the country in question is listed, as well as the address where they spend their holidays and their address.

3. Pets can be taken on a journey provided that the traveller takes into account the specific guidelines provided by the tour operator. Pets need to satisfy the rules on vaccination. The travel agent accepts no liability for any damage or difficulties that are due to taken pets on a trip.

Article 3: Luggage

In case of loss or damage to luggage the passenger is obliged to fill out a Property Irregularity Report at the department of lost luggage of the airport. Without this document, it is impossible to obtain a fee. For transport by coach, a certificate should be asked to the accompanying hostess. It is the travellers responsibility to claim back the luggage or/and money from the airline.

Article 4: Timetables

The published timetables are indicative. The traveler must take into account all circumstances that this can be changed both before and during the trip. It is his own responsibility to check updates on transportation or/and flight times which can change.

Article 5: Cancellation and changes by the traveler

1. If canceled, the charges listed below, have to be paid in any case by the traveler, even if the cancellation is due to accident or force majeure.

2. The cancellation fees are variable according to the time of cancellation. The exact date of the cancellation is determined by the date of receipt by the tour operator. Up to 90 days prior to departure: 30% of the fare; from 90 to 45 days prior to departure: 50% of the fare. From 45 days before departure: 100% of the fare.

3. Flight tickets should always be paid upon confirmation

Article 6: Liability

1. The travel agent is not liable for unforeseen events, such as new regulations, accidents, epidemics, pandemics, war, etc., examples of which the list is not exhaustive, so that additional transport or accommodation expenses resulting from the above are on the behalf of the traveler.

2. The travel agent is not liable for damages to property, personal injury or any other damages, which the traveller suffered.

Article 7: Complaints

1. The value of non-produced services is only refundable provided that a written certificate has been filled in based on the accommodation provider and stating clearly what services the traveller has not received.

2. For any disputes that cannot be resolved by the Arbitration Committee, only the court of Denmark is competent.

Article 8: Paying policies

2. When signing the travel offer the traveler agrees to pay a deposit of 30% of the total amount unless otherwise expressly stated.

3. Unless otherwise agreed in the offer, the traveler pays the balance no later than one month before the departure date, provided he received written travel confirmation and/or travel documentation beforehand or at the same time.

4. If the traveler booked less than 1 month before departure date, he must immediately pay the total amount.

5. Any unpaid invoice shall from the due date, by law, be charged at an interest of 12% per year with a minimum of 100 euros.

6. If the invoice remains unpaid for 15 days after the dispatch of a registered letter, the debt will be increased by 10% of the invoice amount with a minimum of 100€. This applies as liquidated damages for expenses other than the loss of interest and the actual legal costs.

7. In the absence of payment of the invoice on the 15th day after the registered letter of formal notice, the agreement may be terminated legally and sent by registered mail statement. All this notwithstanding the payment of compensation by the defaulting purchaser.

8. If the seller fails to fulfil his obligations , the consumer, ie any natural or legal person using the services of the seller for non-commercial purposes , shall be entitled to claim for compensation through court pursuant to general Law.

9. All our contracts are subject to the laws of Dubai